Shipping & Returns

We are an online store based in Sydney, Australia and your No More Ugly Camera Bag will be shipped from Sydney. For the Aussies out there, this means you will most likely receive your order faster than if you purchased from an overseas e-tailer, which means more time for adventures and shooting! All orders are shipped via Australia Post.

Australia Standard Shipping Rates (2-7 business days)
All states - $15.00 AUD

Australia Express Shipping Rates (1-3 business days)
All states - $25.00 AUD

International Shipping Rates (5-10 business days)
New Zealand - $37.00 AUD
United States - $47.00 AUD
United Kingdom - $63.00 AUD
Germany - $63.00 AUD
France - $63.00 AUD
Netherlands - $63.00 AUD
Italy - $63.00 AUD
Spain - $63.00 AUD

We are constantly working on giving you better shipping prices and expanding into more international countries. Thank you to our local and international community for supporting No More Ugly and helping us rid the world of ugly one thing at a time. 

You will be notified via email with your tracking details once your order has been dispatched. We dispatch orders within 48 hours of receiving payment so you should receive your order within a week but please allow up to 10 working days for delivery.

Where is the shipping rate shown in the checkout?
You can use the Shipping Rate Calculator at checkout. Simply select your country, enter in your ZIP/postcode and a shipping estimate will be provided. PayPal Express is an offsite gateway and will send you to PayPal.com in order for you to log in. Once completed, you will return to your checkout page, where you can enter your shipping information, discounts, and confirm payment. 

Returns
If you're not 100% satisfied with your purchase, let us know within 7 days at tina@nomoreugly.co and we will refund or exchange the item upon review. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase. All returns will be subject to review before a refund or exchange is processed. 
 
Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed excluding original shipping amount, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
 
Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
tina@nomoreugly.co
 
Defective or damaged goods 
We will exchange or refund your item if they are defective or damaged. Send us an email at tina@nomoreugly.co
  
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items 
No refund or exchanges for sale items.

Questions
If you have any questions regarding shipping, contact us here.